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IberoStar

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23 complaints

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Iberostar Hotels & Resorts is a branch of the Iberostar Group which operates as a tourism company. It specializes in top quality holiday hotels. The company was incorporated in 1930 as Viajes Iberia. The name was changed to Grupo Iberostar in 1998. At the present time, the company is headquartered in Palma de Mallorca, Spain. Most Iberostar hotels are classed as five-star. Iberostar is managing hotels in Caribbean Sea, Brazil, Spain, North Africa and East Europe.

IberoStar Hotels and Resorts offers its clients premier beach location of the hotels, massive investment in hotel maintenance and ongoing improvements, modern and generous facilities with tasteful fittings, cuisine to suit every taste with creative buffets, cafeterias, pizzerias and themed restaurants, family-friendly facilities such as children's playgrounds, mini-clubs, organized activities for children, and the like. Please try to contact IberoStar Customer Service directly prior to posting any complaints on this site.

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IberoStar Complaints & Reviews

IberoStar Reviews

Anonymous
IberoStar Bavaro! The worst hotel I have EVER stayed at!

It cost over $1000 dollars for 3 day passes at the resort, with the 3rd day being an overnight stay. An overnight stay is not actually an overnight stay since you have to leave the...

#284423
Dec 27, 2011
79

Kinmarc
IberoStar - Karaoke-crap

I went to a 10:30 to 12:30 karaoke on Wednesday night. The d.j. never showed till 10:50, then spent the next fifteen minutes setting up his equipment. After 35 minutes, we were t...

#276664
Nov 22, 2011
84

AvidTrav...
Stay Elsewhere! IberoStar is not Grand

Everyone wants a care free trip, and Jamaica is a place that thrives on "no problem" , but my experience was nothing but! How?This resort should spend less time on the "appearance...

#263193
Sep 21, 2011
154

Jmfreed1
IberoStar - Inconsiderate and heartless employees

My first night at the hotel, I was out with friends with I slipped on a puddle of water on the disco's dance floor causing myself to fall and hit my head on a ledge. My head was cu...

#243295
Jun 14, 2011
459

Anonymous
IberoStar - Treated virbely abusively

I was treated very abusively by a representative of your company, while I recieved a call back with a price quote for a stay at the Iberostar Puerto Plata resort. The person I'...

#243158
Jun 14, 2011
283

Soniasaljo
IberoStar - Poor Management For An Untrue 5Star Resort

We just recently stayed at a 5 star in Cuba. We booked 2 rooms. One for myself and my wife, the other for my mother in law. Let me make it very clear that the every day staff were ...

#239434
May 24, 2011
362

Jude123
IberoStar Toriviscas Playa Tenerife

I paid a lot of money for three adults and a triple room but all the hotel did was put a child’s bed for my 19 year old son blocking the patio access in our double room. The bed...

#214190
Jan 01, 2011
334

Adriana2
IberoStar mexico mold in room vent and bathroomgot us all sick

Iberostar got us all sick with the mold that was growing on the ac vent and all over the bathroom the management did not care nor were they willing to compensate us on our headache...

#213417
Dec 27, 2010
419

Lvsn1968
IberoStar Cayo Coco

This past October we booked our family vacation! we got there on Saturday and by Tuesday I was yelling that i wanted out of there freaking country!!!this was the wrost vacati...

#207263
Nov 15, 2010
649

Clong
IberoStar - Las Dalias Tenerife has a big Problem

Came back from Tenerife early Sept. Had to move hotels as the Las Dalias had got a cockroach infestation. This isnt me being hysterical, having seen several in our room and in th...

#202504
Oct 13, 2010
336

Paul52
IberoStar cannot be trusted

My family booked a all inclusive vacation at the Iberostar Paraiso Lindo Resort in Mexico (40 miles South of Cancun) based upon Apple's recommendation/rating system and the rev...

#183141
May 22, 2010
996

Scristaldi
IberoStar - Dishonest employees

We spent the week, April 4, 2010 to April 11, 2010, in the Iberostar resort in Cozumel. On our last night there we went to the lobby bar to have a drink before dinner. We got our...

#178930
Apr 19, 2010
749

Gailg2010
IberoStar - No hot water for all week of our visit.

We did not have hot water to bathe for 5 days at the Playa Alameda in Varadero. We asked and asked so what did we get. A bottle of rum brought to the room. You cant wash in rum....

#175594
Mar 20, 2010
464

Anonymous
IberoStar Maya very disappointed!

At check in our bag was either lost or stolen. Where was security! Nowhere to be seen! That evening, at 4:00 in the morning whoever stole our bag probably tried to b...

#144638
Jan 27, 2009
1666

Sofulchik
IberoStar Punta Cana

I, my husband and 2 children ages 6 and 7 stayed at Iberostar Punta Cana for 11 nights November 26th to December 7th, 2008. This was our 4th time at Iberostar resorts. We stayed at...

#142915
Dec 21, 2008
1554

PaBirddog
IberoStar - Very unhappy with the hotel & services.

I stayed at the Iberostar Rose Hall from August 27th-Sept. 3, 2008 and noticed immeaditely upon check in things were not the same as the hotels in Mexico and the D.R. We were told ...

#133997
Sep 04, 2008
1658

Anonymous
IberoStar - 5 star hotel? What a load of Bollocks!

I have just returned from my summer vacation in Crete. Me and my family have spent the last 10 days in the Mirabello Village? Their website states that the hotel staff will take ca...

#132675
Aug 25, 2008
1457

JimS
IberoStar ROSE HALL - BEAUTIFUL RESORT

This resort is beautiful. I don't understand some negative reviews on here. Our experience was great. Thanks to Mr. Iberostar Vacations for booking this resort for ...

#130220
Aug 04, 2008
1802

Iberostar
IberoStar Rose Hall is true 5 star resort

Even though I’m a frequent lodger on the Iberostar hotels ( and other all inclusive hotels when traveling to the Caribbean), I was a little apprehensive before going mainly d...

#122062
May 25, 2008
2300

Anonymous
IberoStar in Montego Bay Jamaica

To whom it may concern; I vacationed at the Iberostar in Montego Bay Jamaica from February 19 to February 26 2008. I would like to voice my concerns regarding my less than sa...

#115026
Mar 09, 2008
5052

Anonymous
IberoStar is the WORST

I have never been to an all inclusive hotel with worse food than Iberostar Rose Hall Jamaica. On top of the food being horrible we were not given a choice of dining on one night of...

#109766
Jan 01, 2008
3464

Anonymous
IberoStar Montego Bay Jamaica

We recently visited IberoStar on Jamaica. We have purchased the package with the assumption that it is a 5 star All-Inclusive Resort We have not been satisfied. Our ch...

#108599
Dec 09, 2007
1646

Anonymous
IberoStar - Rose Hall Beach Montego Bay, Jamaica

We just got back from our vacation at Iberostar Rose Hall Beach Resort and Hotel on Montego Bay Jamaica. We had our vacation from Nov 24, 2007 to Dec 01, 2007. Vacatio...

#107975
Dec 02, 2007
2229
Reviews 1-23 of 23

Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

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