Iberostar Hotels and Resorts
Iberostar Hotels and Resorts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Iberostar Hotels and Resorts has 2.8 star rating based on 60 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Iberostar Hotels and Resorts to a friend or colleague.
- Rating Distribution
Pros: Love the hotel, Architecture, And the gardens.
Cons: Lied and scammed us, Hate the club, Iberostar the club salespeople.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Iberostar Hotels and Resorts has 2.8 star rating based on 60 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Iberostar Hotels and Resorts to a friend or colleague.
- Rating Distribution
Pros: Love the hotel, Architecture, And the gardens.
Cons: Lied and scammed us, Hate the club, Iberostar the club salespeople.Recent recommendations regarding this business are as follows: "Do not pay in advance for resrevation at Iberostar Miraflores Lima", "AVOID", "Please don’t leave your purse in the room with cash inside.", "Do not choose this resort", "Book elsewhere!".
Most users ask Iberostar Hotels and Resorts for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Elliot Lake, OntarioResolved: Exceptional service
Company fixed the issue and I have been provided with apology. I never had an issue.
My letter was a complimentary letter saying how impress I was with the resort and staff, especially Joe at the Prestige lounge and Anger at the club member beach.
We liked it so much that we will be there again from March 5 to 19. Member 140711
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Rafael Del Yuma, La AltagraciaIberostar Hotel has gone down to 1star
We tried to complain at the hotel, but they obviously didn't care.
We reserved 6 rooms. The reason we chose iberostar because we all enjoyed our previous stay there and were looking forard to stay there again.
However, this stay turned into the very unpleasant experience. Everything, starting from the customer service was below satisfactory. The staff is rude (especially guest service managers: sonya and Elieser. Staff speaks Spanish only, very few (here and there) speak broken English.
Even at night - all entertianment is in Spanish.
The package we purchased inlcluded $500 resort credit, which is complete fake. They gave me a sheet consisting of many different coupons and it works like this: You have to spend $100 to get $25 off. So, you really can't use $500 voacher without spending a ton of money out of your pocket. The drinks are horrible quality.
This hotel doesn't offer water, only sweet drinks! The ice machine was broken on our floor. The menue in the main buffett is the same every day (for breakfast with an exception of eggs), lunch and dinner. No decorations in the buffet, sometimes there were so many people that we couldn't even get a table.
The food besides being the same every day, is tasteless and there was no lobsters, no shrimps, which you would expect to see in the hotel (highly rated as Iberostar).
5 people out of our party got sick with stomach issues - vomiting, diarreha and fever.
The show at night - consisted of people (audience), the great shows we remember from staying at Iberostar before - were all gone! no beach acitivities.
The hotel used fumigation because there are huge cocroches in the resort, spiders and mouses.
I guess, the only good thing left was a beach and the water.
Horrible stay and we will never be back
- Beach
- Customer service
- Eveyrthing else food
- Enterataiment
Preferred solution: Full refund
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palma, Balearic IslandsBE AWARE!! They will take your reservation Money and no REFUNDS
- Take your reservation money and not allow you to change dates
Preferred solution: Full refund
User's recommendation: Do not pay in advance for resrevation at Iberostar Miraflores Lima
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santo Domingo De Guzmán, Distrito NacionalDo not choose this resort
POORLY WORST RESORT!
I had the pleasure of visiting this resort under the previous administration and had a truly delightful experience back in 2019. However, in the year 2023, when my family and I decided to choose this resort for a momentous occasion - the celebration of four 50th birthdays - it turned out to be an utterly disastrous decision.
We deeply regret ever setting foot in this establishment.
With a group of 30 people eagerly anticipating this family trip, our excitement quickly turned to disappointment as we encountered one disappointment after another. From the moment we arrived, we were not offered any drinks or given a warm welcome. The resort failed to accommodate our requests for restaurant reservations, leaving us scrambling for dining options.
To make matters worse, the quality of the food provided was abysmal. food were served undercooked, and the overall taste of the meals was nothing short of repulsive.
Additionally, every single room in the resort suffered from leakages, and the air conditioning units were inoperable. The entire resort appeared dilapidated, with outdated structures scattered throughout and a complete lack of maintenance. It is evident that the resort is severely neglected and not properly cared for.
Also, the refrigerators in the rooms were non-functional, adding to our frustration and inconvenience. To add more, I had requested to have dinner at the beach and I was only provided a closed menu which my family and I ended up scrambling for dining options.
I had to go outside of the resort to buy insect repellent spray, my mother was bitten in the room by some insect.
READ: I implore you to carefully consider your options before selecting this hotel for your vacation. Our experience at this resort was nothing short of a nightmare, and I would strongly advise against subjecting yourself to such a disappointing and poorly managed establishment.
Preferred solution: Full refund
User's recommendation: Do not choose this resort
Complaint
User's recommendation: Please don’t leave your purse in the room with cash inside.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cárdenas, MatanzasComplaints
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Stay At IberoStar Playa Dorada
To whom this may concern:
First off lets give credit where its due:
Jose from Club Services and Yuni from Guest services are amazing and went above and beyond to help make my stay more comfortable.
The service from the servers and attendants at the restaurants and bars are amazing these ppl work hard with a smile on their face to provide excellent service!
Chocolate made the kids vacation an unforgettable one!
Let me start off by letting you know this is NOT A 5 STAR RESORT! The check in process is just horrible!
3-4 hours to check in. The reps literally have full blown conversations while horse playing or walking back and forth with no regard to time or customer service.
The hotel gets full of ghetto locals who hog up the pool and swim up bar with their screaming and partying all weekend long. Vaping and drinking and it just ruins the complete atmosphere of the hotel.
The hotel has 3 floors and no elevator. It is run down and outdated.
We even killed a roach in the bathroom.
There are not USB charging outlets and the electrical outlets are weird and only 2-3 of them in thee room.
We had an iron but no board.
Bed are small and uncomfortable.
AND WORSE OF ALL THE AC DOENST WORK! We complained about this all 4 days of our stay horrible humid rooms! They would send the maintenance guy and nothing would change. The AC would blow out like fan mode the room must have been over 76 degrees the whole time.
At one point he told us the AC is generated by a water system and would cool more when the Disco AC turns on? What? We did not get a good nights sleep our whole stay. I struggled All of my birthday vacation.
I have never stayed in a Hotel with such a horrible AC system.
The pool hut attendant on the first day was extremely rude and ignored us while being on his phone. The pool temperature is hot and the pool smells bad and murky.
The food at the Snack bar and buffet is repetitive and ok.(The lines are horrible because of the locals.) The reservation restaurants are pretty good.
There is no room service!
And in order to get drinks you must go up to bars and make lines because locals hang at the bar the whole day! You cannot take food to your room or to the beach.
We made the best of our stay but we will not recommend this Hotel or return.
These reviews are made by Locals that do not know what a 5 star resort really entails, we were extremely disappointed.
Regards,
Aide Mollinedo
Preferred solution: Full refund
User's recommendation: Book elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kitchener, OntarioBelow Standard Resort/Very Disappointed
I stayed at the resort April/May 2022. I booked ALL-INCLUSIVE, ADULTS ONLY and paid $6,000.00, for these privileges.
Upon arrival, or bar fridges were empty. We asked why, and were told they DO NOT fill the fridges anymore. We had to beg for soda pop and water behind management backs, because the pool bar server said he would get in trouble. There were families who brought babies and children.
They were in the adult pool with diapers. I booked ADULTS ONLY for a reason, I was told management allows it. The biggest infraction was the butler of the family with children gave private information to a guest called Rafal and this guest posed as a hotel staff and verbally and physically threatened me. I was terrified for my life.
I went to Diana the concierge who did nothing. We went to a manager of the resort, who took notes and promised to get back to me with a solution and NEVER heard a word from him.
I have sent at least a dozen emails and never came back to a resolution. Is this the way Iberostar treats guests???
- Lied and scammed us
Preferred solution: I want a portion of our stay refunded! I have never received an apology. The call center said I deserved it basically. NOT ACCEPTABLE. We are seniors and we came to Cuba to celebrate a milestone wedding anniversary and we were treated badly!
User's recommendation: BEWARE, Below standard at high prices!! Lack of Caring Management!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have sent a dozen emails and no one has responded from management. This is Cuba and they rely on clients as their main source of income. The arrogance and not caring is not addeptable.
- Beach
- Staff gave our personal information to a guest
- Poor supply
- No food variety
Preferred solution: Let the company propose a solution
User's recommendation: You pay big dollars for Adults Only and it does not exist. Bar fridges are empty. My private information was given to another guest.other
People think the club membership is a scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rio De Janeiro, Rio De JaneiroPhone stolen
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santo Domingo, Distrito Nacional (Santo Domingo)Misrepresented vacation
I do not know how but I was and got an email verification that I would be staying in Bravo Select. I received on November 23 and thought I would have a wonderful vacation.
Apparently I need to look further in the reservation cause it was switched to Punta Cana. I do not know how to fix this without wrecking my now disappointing vacation. Hector your manager has been extremely nice, but can not put me into Bravo select. How can I get transferred to Bravo Select to get the vacation I paid for and thought I was going to get?
There must be someone in charge of all 5 hotels here that can make that happen. If I need to pay more to make that let me know, it is frustrating to not get the experience you expected. It is difficult to time the time to sort it out while on vacation.
I do not know how in the normal course of business Iberostar would allow an advertiser of theirs to do this bait and switch. There must be a way to easily correct this situation.
Why would I spend 2800 on a vacation I would not of gone on?
I still would shop for the best deal but for me to spend up to 3500 on just a week getaway to someplace warm and luxurious is what I would of done. I am doing my best to enjoy a vacation I never would of bought, and trying hard to make the best of it so I dont waste the cost of the vacation, the upgrades to fly business class.
- Wrong hotel not easily corrected even on the same property
Preferred solution: Changed hotel for rest of my vacation or full refund
Lost credit card
Preferred solution: Mail my card 7450 HWY 8 Saginaw MN 55779
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice Guarantee, or not ???
This review is about Iberostar and their so called, "price guarantee"
I am at the Infinity level with their Horizons program (about 10% discount on prices) plus they were offering a 5% discount over the Memorial day weekend. With my discounts I was able to find a price on the Iberostar website for $4861 for 10 days in September.
Just to check, I went to Expedia, and to my surprise found the price of $4410 for exact same room and dates.
I contacted Iberostar and included the snapshot.
I asked for their price guarantee plus the additional 5% they advertise.
They refused and said I was getting a special Expedia rate (Yea right!!). The very next day, I got the same price from Expedia and sent that snapshot.
Iberostar does not stand by their Price Guarantee and I suggest everybody check other sites before booking through Iberostar.
In the future we will go elsewhere as it is apparent Iberostar has no
loyalty to customers and does not stand behind their own guarantee.
Preferred solution: Price reduction
User's recommendation: Don’t assume Iberostar website is the best price.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMemorandum for the Record Iberostar treats Double Black Members as if we are stupid #092044 Five years ago, my husband and I joined the Iberostar, The Club. We joined, because we wanted to enjoy upgr
Preferred solution: Let the company propose a solution
User's recommendation: Do not join their club- once they get your money, you are treated like a second class citizen
General information
Preferred solution: To just speak to someone, anyone!!
User's recommendation: Shop arose
About
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Iberostar Hotels & Resorts is a branch of the Iberostar Group which operates as a tourism company. It specializes in top quality holiday hotels. The company was incorporated in 1930 as Viajes Iberia. The name was changed to Grupo Iberostar in 1998. At the present time, the company is headquartered in Palma de Mallorca, Spain. Most Iberostar hotels are classed as five-star. Iberostar is managing hotels in Caribbean Sea, Brazil, Spain, North Africa and East Europe.
IberoStar Hotels and Resorts offers its clients premier beach location of the hotels, massive investment in hotel maintenance and ongoing improvements, modern and generous facilities with tasteful fittings, cuisine to suit every taste with creative buffets, cafeterias, pizzerias and themed restaurants, family-friendly facilities such as children's playgrounds, mini-clubs, organized activities for children, and the like.
Iberostar Hotels and Resorts is ranked 72 out of 1983 in Hotels and Resorts category
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