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We joined as Black members in 2015 and were sold on the perks of the membership, as we travel overseas (from US) about 3-4 weeks a year. We have attempted to use the package benefits by using our annual points, but they restrict us from choosing a resort or a location...
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Anonymous
Anonymous

This is just terrible. Exactly what happened to us. All lies and false sales techniques. It is criminal but no one seems to stop them. I think everyone should boycott the ...

I didn't like
  • Flat out lied to us to sell us a membership
#1129289
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Iberostar Paraiso Beach 10/31-11/6/17 Trying to get the help to solve your problem. Problem 1: My toilet in my room, would not flush. To flush it you had to press button in very hard and hold for 10 seconds to get toilet to flush. Very hard for a 70 year old with...
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2.7
#1127646
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We joined Iberostar blue in December 2016. We got our first Caribbean holiday experience in Punta Cana Dominican Republic through a cheap holiday in Iberostar Beach before Xmas of that year. We signed up then and have been in Jamaica (Rose Hall Beach) and now just back...
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5.0
Playa Del Carmen, Qroo
#1122444
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Iberostar - Dangerous resort

Iberostar
#1048422
2.2
Details
Though the property appears beautiful and serene, its actually dangerous. The polished marble walkways are lime an ice rink, extremely slippery! A rauling on a jungle path broke and my friend fell onto rocks below breaking his pelvis and puncturing kidney. He had to be life flighted to Miami! Hes in bad shape. The resort offered no help at all. Dont go to any Iberostar property!
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Iberostar Membership Review

Iberostar
#1039201
3.1
Details
Terrible experience, They took a beautiful family vacation and ruined it with greed. They got me to join a membership by making promises that were false. Now I have lost 10,000 dollars and am trying to get out of paying 20,000 more. I would have definately went back. Now I will probably never be able to afford to go anywhere again. Thanks Iberostar!
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Iberostar Customer Care Review

Iberostar
#1036425
2.2
Details
Misled and lied to, Poor customer service. They pray on your vacation "high" and rip you off.
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Iberostar Membership Review

Iberostar
#763177
Thieves! They lied to us about what we were getting for our money when in reality that wasn't the case when we went use any of the perks. Tried to get money back and told us we couldn't. I will never recommend Iberostar again nor will I give them any more money!
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Iberostar - Horrible room but nice staff
Iberostar - Horrible room but nice staff
Our room was not cleaned for 4 days. We called about 4 or 5 different times. Our bath tub was dirty with dirty old water still sitting in the tub. As I was getting out of the shower our ceiling crashed in the sheet rock and buckets crashed through the ceiling. It coukd...
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2.3
#1117225
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We sign up for the light blue yesterday, after seeing so many bad reviews, we went to cancel the membership today, I told them. I wanted to cancel after careful consideration, i told them I understand that I will need to pay for the cancellation charges of $2,000 plus...
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Anonymous
Anonymous

You were one of the few lucky ones. There should not be a cancellation fee however and when we cancelled they took away the "free gifts" for listening to the sales pitch. Th...

4.8
#1098208
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We went to the sales pitch at Iberostar in Rose hall Jamaica. After a 3 hour high pressure sales pitch, we signed up for the club. Nothing is as promised. I have not been able to access their website since paying $2500 down payment. Nothing includes airfare as...
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Anonymous
TweetLisa

We are having the same problem. We signed up at the same place in the beginning of July. If you figure out how to get out of the contract please let me know. Thanks. Lisa

#1080420
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We put our down payment down on June 20, then cancelled within the 5 day period, partly bc of the reviews onnthis site and partly bc whennwe tried it out we realized they lied to us. To cancel they are demanding even more money beyond our down payment! They say they...
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Anonymous
Anonymous

I am able to cancel the contract within the 5 days, they offer me the full refund even the paper that I signed indicated a $2,000 closing fee and $720 prestige club fee, which...

1.8
#1067819
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Estuve este fin de semana 05/14/2017 . En ese momento fui *** mi esposo por la feria de Cosméticos.Mi esposo se quedo en ese hotel porque tenía un espacio rentado por 4 días para la exposición y yo me quede en otro hotel del área y fui a organizar su ropa para el show...
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1.3
#1047767
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Purchased this membership with the full intent for my entire family to use it at the hotels the chain has in the numerous locations as they so much praise. We purchased the membership during our stay at Iberostar Paraiso Linda in May 2016 and used the membership for...
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Anonymous
Anonymous17

This is a complete scam-please do not purchase. Despite sending a cancellation email within the five business days, they are still insisting that my membership is active. Th...

Anonymous
Anonymous

Never said it was a scam. I have since settled up with them.

2.2
Dominicus, La Altagracia
I didn't like
  • Usage of the membership clube
#1034546
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The whole sales pitch was in US funds even though they knew we are Canadians. Now that we have gotten home and looked at our finances and done conversions from US to CDN we will be bankrupt in less than a year. We simply cannot afford it. When we were listening to the...
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Anonymous
Anonymous

I am in the same situation almost word for word. Please let me know if you got out. I am in contact with Florida attorney General, Federal trade commission, Miami Dade consume...

Anonymous
Da bronze

Does anyone know how to get out of Iberostar membership. I'm in it for almost 10 grand,, Customer service is terrible. All of the perks that were promised are false. Its a nic...

#1029901
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