Iberostar Hotels and Resorts

POORLY WORST RESORT!

I had the pleasure of visiting this resort under the previous administration and had a truly delightful experience back in 2019. However, in the year 2023, when my family and I decided to choose this resort for a momentous occasion - the celebration of four 50th birthdays - it turned out to be an utterly disastrous decision.

We deeply regret ever setting foot in this establishment.

With a group of 30 people eagerly anticipating this family trip, our excitement quickly turned to disappointment as we encountered one disappointment after another. From the moment we arrived, we were not offered any drinks or given a warm welcome. The resort failed to accommodate our requests for restaurant reservations, leaving us scrambling for dining options.

To make matters worse, the quality of the food provided was abysmal. food were served undercooked, and the overall taste of the meals was nothing short of repulsive.

Additionally, every single room in the resort suffered from leakages, and the air conditioning units were inoperable. The entire resort appeared dilapidated, with outdated structures scattered throughout and a complete lack of maintenance. It is evident that the resort is severely neglected and not properly cared for.

Also, the refrigerators in the rooms were non-functional, adding to our frustration and inconvenience. To add more, I had requested to have dinner at the beach and I was only provided a closed menu which my family and I ended up scrambling for dining options.

I had to go outside of the resort to buy insect repellent spray, my mother was bitten in the room by some insect.

READ: I implore you to carefully consider your options before selecting this hotel for your vacation. Our experience at this resort was nothing short of a nightmare, and I would strongly advise against subjecting yourself to such a disappointing and poorly managed establishment.

To whom this may concern:

First off lets give credit where its due:

Jose from Club Services and Yuni from Guest services are amazing and went above and beyond to help make my stay more comfortable.

The service from the servers and attendants at the restaurants and bars are amazing these ppl work hard with a smile on their face to provide excellent service!

Chocolate made the kids vacation an unforgettable one!

Let me start off by letting you know this is NOT A 5 STAR RESORT! The check in process is just horrible!

3-4 hours to check in. The reps literally have full blown conversations while horse playing or walking back and forth with no regard to time or customer service.

The hotel gets full of ghetto locals who hog up the pool and swim up bar with their screaming and partying all weekend long. Vaping and drinking and it just ruins the complete atmosphere of the hotel.

The hotel has 3 floors and no elevator. It is run down and outdated.

We even killed a roach in the bathroom.

There are not USB charging outlets and the electrical outlets are weird and only 2-3 of them in thee room.

We had an iron but no board.

Bed are small and uncomfortable.

AND WORSE OF ALL THE AC DOENST WORK! We complained about this all 4 days of our stay horrible humid rooms! They would send the maintenance guy and nothing would change. The AC would blow out like fan mode the room must have been over 76 degrees the whole time.

At one point he told us the AC is generated by a water system and would cool more when the Disco AC turns on? What? We did not get a good nights sleep our whole stay. I struggled All of my birthday vacation.

I have never stayed in a Hotel with such a horrible AC system.

The pool hut attendant on the first day was extremely rude and ignored us while being on his phone. The pool temperature is hot and the pool smells bad and murky.

The food at the Snack bar and buffet is repetitive and ok.(The lines are horrible because of the locals.) The reservation restaurants are pretty good.

There is no room service!

And in order to get drinks you must go up to bars and make lines because locals hang at the bar the whole day! You cannot take food to your room or to the beach.

We made the best of our stay but we will not recommend this Hotel or return.

These reviews are made by Locals that do not know what a 5 star resort really entails, we were extremely disappointed.

Regards,

Aide Mollinedo

I stayed at the resort April/May 2022. I booked ALL-INCLUSIVE, ADULTS ONLY and paid $6,000.00, for these privileges.

Upon arrival, or bar fridges were empty. We asked why, and were told they DO NOT fill the fridges anymore. We had to beg for soda pop and water behind management backs, because the pool bar server said he would get in trouble. There were families who brought babies and children.

They were in the adult pool with diapers. I booked ADULTS ONLY for a reason, I was told management allows it. The biggest infraction was the butler of the family with children gave private information to a guest called Rafal and this guest posed as a hotel staff and verbally and physically threatened me. I was terrified for my life.

I went to Diana the concierge who did nothing. We went to a manager of the resort, who took notes and promised to get back to me with a solution and NEVER heard a word from him.

I have sent at least a dozen emails and never came back to a resolution. Is this the way Iberostar treats guests???

I do not know how but I was and got an email verification that I would be staying in Bravo Select. I received on November 23 and thought I would have a wonderful vacation.

Apparently I need to look further in the reservation cause it was switched to Punta Cana. I do not know how to fix this without wrecking my now disappointing vacation. Hector your manager has been extremely nice, but can not put me into Bravo select. How can I get transferred to Bravo Select to get the vacation I paid for and thought I was going to get?

There must be someone in charge of all 5 hotels here that can make that happen. If I need to pay more to make that let me know, it is frustrating to not get the experience you expected. It is difficult to time the time to sort it out while on vacation.

I do not know how in the normal course of business Iberostar would allow an advertiser of theirs to do this bait and switch. There must be a way to easily correct this situation.

Why would I spend 2800 on a vacation I would not of gone on?

I still would shop for the best deal but for me to spend up to 3500 on just a week getaway to someplace warm and luxurious is what I would of done. I am doing my best to enjoy a vacation I never would of bought, and trying hard to make the best of it so I dont waste the cost of the vacation, the upgrades to fly business class.

This review is about Iberostar and their so called, "price guarantee"

I am at the Infinity level with their Horizons program (about 10% discount on prices) plus they were offering a 5% discount over the Memorial day weekend. With my discounts I was able to find a price on the Iberostar website for $4861 for 10 days in September.

Just to check, I went to Expedia, and to my surprise found the price of $4410 for exact same room and dates.

I contacted Iberostar and included the snapshot.

I asked for their price guarantee plus the additional 5% they advertise.

They refused and said I was getting a special Expedia rate (Yea right!!). The very next day, I got the same price from Expedia and sent that snapshot.

Iberostar does not stand by their Price Guarantee and I suggest everybody check other sites before booking through Iberostar.

In the future we will go elsewhere as it is apparent Iberostar has no

loyalty to customers and does not stand behind their own guarantee.