Bayahibe Beach, Dominicus 23000, Dominican Republic
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17 comments

Update by user May 14, 2017

The company amicably resolved the issue and we have parted ways.

Original review posted by user Apr 14, 2017

Purchased this membership with the full intent for my entire family to use it at the hotels the chain has in the numerous locations as they so much praise.We purchased the membership during our stay at Iberostar Paraiso Linda in May 2016 and used the membership for the first time in Nov 2016 by staying at the Iberostar Hacienda in the DR.

Let me tell you that you that discount that comes with the membership does not offset the heartache . First off, their website does properly work and thus, you have to book it via email and phone calls with the club customer service. This process can take a full day..yes a full day! This is the digital age, and quite embarrassing for a customer to pay over $20k for a service that cannot book a hotel electronically.

So, while you wait a full day for Ibero to book your hotel stay, not only can your flight price wildly swing against you, availability of a flight can also go against you. The perks of the membership at some hotels are not the same as others. When we visited the Hacienda location in the DR, we only got an expedited check in, which really does mean anything if the lobby is not full. The service at the Hacienda hotel was so horrible that we realized that just maybe, most of the hotels may be the same.

The stay in the DR was horrible enough that we never ever want to stay at any Iberostar hotel and no longer wanted to affiliated with the chain . We tried over and over to get rid of the membership, but the hotel had the audacity to offer to cancel the membership without even giving us a refund. We had the membership for 6 months, used it once AND they would not refund.

I even offered a prorate, and they said no.stay away from this membership, it is the worst thing you can do I am most likely going to use my membership for the next 17 years and dedicate serious time to telling potential customers not to purchase the membership Also, I am speaking to some lawyers who are telling me that it may just be possible to file a class action lawsuit against the chain here in the US which is most likely my next step.

Review about: Iberostar Silver Membership.

Reason of review: Not as described.

Monetary Loss: $20000.

Preferred solution: Full refund.

I didn't like: Usage of the membership clube.

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Anonymous
#1420575

I would like to join class action lawsuit

Scastano47@yahoo.com

Anonymous
#1404713

I also want to join the class action suit. My email is Alexgarciais1@gmail.com. Thankyou

Anonymous
#1403968

If YOU are going to have a Lawyer to fight with them, I'm with you.

Marina.baltean@gmail.com

Anonymous
#1391280

This is a complete scam-please do not purchase. Despite sending a cancellation email within the five business days, they are still insisting that my membership is active. They should be utterly embarrassed.

Anonymous
#1383431

Never said it was a scam. I have since settled up with them.

Anonymous
#1379145

Also scammed in March in Jamaica on Light Blue. Will join class action if needed.

Anonymous
to Tim S #1383415

Hi was in Jamaica 2weeks ago and bought membership.Thinking about canceling.

How long ago did you buy membership?Was it this year?

And why do you think you were scammed?

Thank you.

Anonymous
#1375495

We have the same battle ( -10K) , will join the class action .

My email is natalka2791@gmail.com

Anonymous
#1357848

I would join in the class action suit as well OneLoveDreamVacations@gmail.com. Thank you. Good Luck to everyone.

Anonymous
Potsdam, New York, United States #1349629

Please include me in any information you have kaurh89@gmail.com. We are not happy with this at all. There are no savings!

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