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The beach is one of the most beautiful in the world, this is where it stops. Technically this hotel is rated wrong, should be no higher than a 3.

The front reception were so rude and arrogant. The Customer Care Manager was not any better. I had to ask for basic needs such as towels, face cloths and tissues more than ten times. The housecleaning staff in the 1700 wing expected to get tips or you did not receive items requested.

We brought close to 200.00 in NEW clothing and toiletries which they only take for granted. When we used the hospitality room in was a pig stye. Dirty towels thrown all over the room, the sink was full of dirt and the floors were soaked in the bathroom and wet in the room. Not one clean towel was left for us.

I had to go to reception three times to get towels. I got salmonella poisoning the last day of our stay and am still ill. This resort must have new staff who want to work. The famous line was "I will make a report", yet nothing ever got resolved.

In addition, our luggage was left in locked secured area where a strap of our suit case was stolen.

I have sent a number of emails to corporate office who care as little as the staff at Ibeostar Laguna Azul in Varadero, Cuba. Be aware

Location: Kitchener, Ontario

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Guest

The place has cockroaches like crazy.

They are mainly Cuban cockroaches green in colour.

The pool is filthy by swim up bar.

Appearance is nice

Food is the worst I have ever seen and cooking area filthy also.

Beach isn't as nice as back toward varadero.

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