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I got married last year at the Iberostar Grand hotel in Montego Bay Jamaica. From the beginning the hotel was unprofessional and lax in their obligations.

Our wedding planner was late, ruined all of our details, and was flirting with the men in our party. We filed a complaint with Iberostar to no avail ultimately having to go to the Missouri Attorney General to get our wedding license sent to us.

I am still considering a formal lawsuit due to the egregiousness of the treatment and lack of professionalism. I would warn anyone about booking any kind of event with the hotel as they arent capable of fulfilling the task.

Reason of review: Poor customer service.

Monetary Loss: $2400.

Preferred solution: Full refund.

Location: Montego Bay, Saint James Parish

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