Product: Iberostar Membership Clear all filters (36 of 36 reviews match)
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The manager graceful explained the procedure and ask me the reasons why we wanted to cancel and then they gave me the full deposit back and only charge us for one day of prestigious program which is about $42. I have to say their action have put a positive effect on me, in the future I will review the iberostar...
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Anonymous
Anonymous

You were one of the few lucky ones. There should not be a cancellation fee however and when we cancelled they took away the "free gifts" for listening to the sales pitch. Th...

4.8
Product
Iberostar Membership
#1098208
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We went to the sales pitch at Iberostar in Rose hall Jamaica. After a 3 hour high pressure sales pitch, we signed up for the club. Nothing is as promised. I have not been able to access their website since paying $2500 down payment. Nothing includes airfare as promised.
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Anonymous
TweetLisa

We are having the same problem. We signed up at the same place in the beginning of July. If you figure out how to get out of the contract please let me know. Thanks. Lisa

Product
Iberostar Membership
#1080420
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We put our down payment down on June 20, then cancelled within the 5 day period, partly bc of the reviews onnthis site and partly bc whennwe tried it out we realized they lied to us.To cancel they are demanding even more money beyond our down payment! They say they...
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Anonymous
Anonymous

I am able to cancel the contract within the 5 days, they offer me the full refund even the paper that I signed indicated a $2,000 closing fee and $720 prestige club fee, which...

1.8
Product
Iberostar Membership
#1067819
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Iberostar Membership Review

#1039201
3.1
Details
Terrible experience, They took a beautiful family vacation and ruined it with greed. They got me to join a membership by making promises that were false. Now I have lost 10,000 dollars and am trying to get out of paying 20,000 more. I would have definately went back. Now I will probably never be able to afford to go anywhere again. Thanks Iberostar!
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Iberostar Membership Review

#763177
Thieves! They lied to us about what we were getting for our money when in reality that wasn't the case when we went use any of the perks. Tried to get money back and told us we couldn't. I will never recommend Iberostar again nor will I give them any more money!
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Iberostar Membership Review

#748974
2.9
Details
The Club is not a scam . It's a vacation club . Secrets and sandals have clubs too. We used all our credits and it was fine and got our discounts no worries.
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We were pitched Iberostar the Club throughout the presentation. RCI was briefly mentioned but each time my husband tried to bring the conversation back to RCI for non-Iberostar destinations, the subject was changed or redirected so we really did not get any RCI...
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Anonymous
Anonymous

I am in the same situation almost word for word. Please let me know if you got out. I am in contact with Florida attorney General, Federal trade commission, Miami Dade consume...

Anonymous
Da bronze

Does anyone know how to get out of Iberostar membership. I'm in it for almost 10 grand,, Customer service is terrible. All of the perks that were promised are false. Its a nic...

Product
Iberostar Membership
#1029901
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If you don't travel every year then why did you sign up for this???? Keep in mind that Iberostar promise weeks not points don't let them tell you different that will be a breach of contract. If you can get a week for 339 or 229 for 4 or 6 people in a room (depending...
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Anonymous
Anonymous

Is all about the negotiation before you sign up!!!ask for the moon and the stars and if they can meet you half way then you got a deal... very important have it on the contrac...

Product
Iberostar Membership
#1029574
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Iberostar the club fraud
Stayed at Cancun location.Last day took club tour, was told 50% off future stays, i asked for exact example, as i wanted to return there same week, same room ( swim out villa) ... Did the math, looks good, signed $10,000 for 8 years... Now March attempt to book ........
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Anonymous
JG ibero experience

I understand your frustration because you paid for something you have to do a lot of work to get what they promised. If you can prove that they breech the contract you can hav...

Anonymous
Anonymous

We are way deep into the membership. Signed May 2015. Between the deposit and the monthly payments we are probably somewhere 20K in if not more on a 30K+ deal. We love the cha...

3.8
Cancún, New South Wales
Product
Iberostar Membership
I liked
  • Location
  • Room was awesome
  • Food
I didn't like
  • Flat out lied to us to sell us a membership
  • Lied to me at club sales
  • Sold the membership wrongly
#1027399
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My complaint is the same.We purchased on February 12, 2017. As soon as I returned I began looking into what I thought was a dream come true only to find that I did not receive what was offered. Orbitz, Vacations to Go, and Expedia offer prices much cheaper than what...
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4.2
Punta Cana, La Altagracia
Product
Iberostar Membership
I liked
  • Staywas great
I didn't like
  • Iberostar the club salespeople
#1021640
Reply to reviews
The club is a scam.They don't deliver what they promise. They will offer all kinds of things but at the end they only give a small % discount. If you want to try their services( which is only one.. really..), Never give a down payment of more than $500 for the...
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Anonymous
Anonymous

All true. Run away as far and as fast as you can. It is a bunch of sales talk. They are a well oiled scam machine. Completely dishonest. It will ruin your vacation comple...

Cozumel, Quintana Roo
Product
Iberostar Membership
#999918
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Our regular Iberostar Hotel had a fire in 2015 and our travel agency(on-line) re-booked us at the Iberostar Maya. We got the shuffle by the staff and steered into the The Club people. Samir went on about all the discounts I was going to get from the proposed price of...
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Anonymous
Anonymous

We had the exact same experience right down to the threats and "This is Mexico" line. It is UNBELIEVABLE that Iberostar does not stop this behavior. They tried to get us to...

Product
Iberostar Membership
#987996
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visited Iberostar Quetzal in Mexico Playa Car, Oct 2016. It was the second time we visited... On day two we were asked to sit through a morning with a member of staff so they could speak to us about future "cheaper" iberostar holidays. We ended up sitting with them...
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Anonymous
Anonymous

Hello,I've had the exact same problem and have gone back and forth with the office trying for a refund and had no luck. Were you able to ever end up getting out of your contra...

Anonymous
Anonymous

I would like to know how you got a refund because I have the same complaint. It was all a bunch of lies. They sold us a total pile of ***. All other websites and travel agenci...

2.8
Product
Iberostar Membership
I didn't like
  • Iberostar the club salespeople
#974252
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