Product: Iberostar Membership Clear all filters (39 of 39 reviews match)
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We were also sold a bill of goods last February when we were told that the price of the package we had on that trip was going to be 2500 dollars less than what we paid.We were also told that we would have all arrangements made by the star club. Flight, transportation...
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2.8
Playa Del Carmen, Qroo
Product
Iberostar Membership
I liked
  • Facility was great
I didn't like
  • Items and accomodation promised are all false
#1161405
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Everything they tell you is in the contract, nothing more was promised that was not in writing. We were upgraded in our room each time we visited an Iberostar. I am have not been that impressed with RCI, but it was my imagined expectations that caused some frustration...
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Product
Iberostar Membership
#1144853
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When trade-in failed, Iberostar wouldn't reimburse my money and then forced me into a lower membership. I can't even use my benefits at the hotel in which I purchased my membership. I was ripped off by this company. Too many unspecified membership categories. You can...
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Product
Iberostar Membership
I didn't like
  • Usage of the membership clube
  • Lied and scammed us
  • Iberostar the club salespeople
#1140463
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The manager graceful explained the procedure and ask me the reasons why we wanted to cancel and then they gave me the full deposit back and only charge us for one day of prestigious program which is about $42. I have to say their action have put a positive effect on me, in the future I will review the iberostar...
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Anonymous
Anonymous

You were one of the few lucky ones. There should not be a cancellation fee however and when we cancelled they took away the "free gifts" for listening to the sales pitch. Th...

4.8
Product
Iberostar Membership
#1098208
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We went to the sales pitch at Iberostar in Rose hall Jamaica. After a 3 hour high pressure sales pitch, we signed up for the club. Nothing is as promised. I have not been able to access their website since paying $2500 down payment. Nothing includes airfare as promised.
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Anonymous
TweetLisa

We are having the same problem. We signed up at the same place in the beginning of July. If you figure out how to get out of the contract please let me know. Thanks. Lisa

Product
Iberostar Membership
#1080420
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We put our down payment down on June 20, then cancelled within the 5 day period, partly bc of the reviews onnthis site and partly bc whennwe tried it out we realized they lied to us.To cancel they are demanding even more money beyond our down payment! They say they...
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Anonymous
Anonymous

I am able to cancel the contract within the 5 days, they offer me the full refund even the paper that I signed indicated a $2,000 closing fee and $720 prestige club fee, which...

1.8
Product
Iberostar Membership
#1067819
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Iberostar Membership Review

Terrible experience, They took a beautiful family vacation and ruined it with greed. They got me to join a membership by making promises that were false. Now I have lost 10,000 dollars and am trying to get out of paying 20,000 more. I would have definately went back. Now I will probably never be able to afford to go anywhere again. Thanks Iberostar!
3.1
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Value for money
Product
Iberostar Membership
I didn't like
  • Lied to me at club sales
#1039201
Reply to reviews
We were pitched Iberostar the Club throughout the presentation. RCI was briefly mentioned but each time my husband tried to bring the conversation back to RCI for non-Iberostar destinations, the subject was changed or redirected so we really did not get any RCI...
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Anonymous
Dragana

Just came back from Jamaica, signed up for “light blue” membership. Not only they give you just 5 days to cancel they promise you perks if you sign up right away, without give...

Anonymous
Anonymous

I am in the same situation almost word for word. Please let me know if you got out. I am in contact with Florida attorney General, Federal trade commission, Miami Dade consume...

Product
Iberostar Membership
#1029901
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If you don't travel every year then why did you sign up for this???? Keep in mind that Iberostar promise weeks not points don't let them tell you different that will be a breach of contract. If you can get a week for 339 or 229 for 4 or 6 people in a room (depending...
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Anonymous
Anonymous

Is all about the negotiation before you sign up!!!ask for the moon and the stars and if they can meet you half way then you got a deal... very important have it on the contrac...

Product
Iberostar Membership
#1029574
Reply to reviews
Iberostar the club fraud
Stayed at Cancun location.Last day took club tour, was told 50% off future stays, i asked for exact example, as i wanted to return there same week, same room ( swim out villa) ... Did the math, looks good, signed $10,000 for 8 years... Now March attempt to book ........
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Anonymous
JG ibero experience

I understand your frustration because you paid for something you have to do a lot of work to get what they promised. If you can prove that they breech the contract you can hav...

Anonymous
Anonymous

We are way deep into the membership. Signed May 2015. Between the deposit and the monthly payments we are probably somewhere 20K in if not more on a 30K+ deal. We love the cha...

3.8
Cancún, New South Wales
Product
Iberostar Membership
I liked
  • Room was awesome
  • Location
  • Restaurant service staff
I didn't like
  • Lied to me at club sales
  • Flat out lied to us to sell us a membership
  • Sold the membership wrongly
#1027399
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