Iberostar Hotels and Resorts - Iberostar The Club
Your Staff at the Paraiso Maya Club sales office needs to be looked at. Daniel Vazques was our salesman and we purchased a blue membership.
He tottaly missled us and flat out lied to my wife and I. we asked many questions that day and even wrote most of the stuf down now that we have tryed to use the membership our travel agent keeps telling us that we dont get all the things that he told us we get. I speak very good english and spanish so noone cant say that we missunderstud.
The worst part is that we have been trying to contact the sales office and noone could answer or even return calls or emails our only contact is been Daniela Sandoval. can someone please call us back at 201-240-**** or 201-401-**** email pablogonzaleznjt@***.com i would like to explain in full detail
what was told to me by Daniel.
Reason of review: Bad quality.
Iberostar Hotels and Resorts Pros: Love the hotel.
Location: Keyport, New Jersey
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Comments
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I had the same experience with the same salesman Danny Vazquez and his deal closer Samir (I'm not sure of the spelling , I don't know his last name). I did not want to believe that he nor anyone at Iberostar had purposely scammed us, but now after reading all these terrible reviews I realize that we too are victims of the Iberostar Scam.
I'm going to post my complaint in a separate review but wanted to let you know that I sympathize with you.