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We vacationed at Iberostar Paraiso Del Mar February 2 through February 9. Grounds excellent, room excellent, maid and food service excellent, food and drinks excellent. BUT we were constantly harassed and pressured and pushed into joining their vacation club. Lobby...
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Anonymous
Mona root

It happened to us also every day

4.7
I didn't like
  • Being harassed to join the vacation club
  • Hate the club
#1190613
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Looks like we are not alone being misled!! and told half truths! Has anyone been able cancel their contract and get their money back or at least stop payment?? We haven't even been able to talk to or email the people we interacted with.. Emails don't work and they...
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1.0
Jamaica, Saint James Parish
#1186463
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We were also sold a bill of goods last February when we were told that the price of the package we had on that trip was going to be 2500 dollars less than what we paid. We were also told that we would have all arrangements made by the star club. Flight, transportation...
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2.8
Playa Del Carmen, Qroo
I liked
  • Facility was great
I didn't like
  • Items and accomodation promised are all false
#1161405
Reply to reviews
I am a very loyal customer to ibarostar for 6 years now. I have given yiiu guys excellent reviews every year and that can be verified. I called today to ask corporate about whats going on with ibarostar in Mexico with food and alcohol at ibarostar resorts in mexico be...
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4.5
#1146386
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We have had only positive results with the club. We started out small and have gradually upgraded. Everything we were told were correct. Don't expect something for nothing. It doesn't happen. We have not been misled at all. In fact, each time we use our membership, we...
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#1144853
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Stay away from these people. They are not worth the money and full of empty promises. First, beware that you are dealing with finances outside of the U.S., so you can't even get your money back if for some reason the deal falls through. My sale was pending on trade-in...
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I didn't like
  • Usage of the membership clube
  • Lied and scammed us
  • Iberostar the club salespeople
#1140463
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We joined as Black members in 2015 and were sold on the perks of the membership, as we travel overseas (from US) about 3-4 weeks a year. We have attempted to use the package benefits by using our annual points, but they restrict us from choosing a resort or a location...
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Anonymous
Anonymous

This is just terrible. Exactly what happened to us. All lies and false sales techniques. It is criminal but no one seems to stop them. I think everyone should boycott the ...

I didn't like
  • Flat out lied to us to sell us a membership
#1129289
Reply to reviews
Iberostar Paraiso Beach 10/31-11/6/17 Trying to get the help to solve your problem. Problem 1: My toilet in my room, would not flush. To flush it you had to press button in very hard and hold for 10 seconds to get toilet to flush. Very hard for a 70 year old with...
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2.7
#1127646
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We joined Iberostar blue in December 2016. We got our first Caribbean holiday experience in Punta Cana Dominican Republic through a cheap holiday in Iberostar Beach before Xmas of that year. We signed up then and have been in Jamaica (Rose Hall Beach) and now just back...
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5.0
Playa Del Carmen, Qroo
#1122444
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Iberostar - Horrible room but nice staff
Iberostar - Horrible room but nice staff
Our room was not cleaned for 4 days. We called about 4 or 5 different times. Our bath tub was dirty with dirty old water still sitting in the tub. As I was getting out of the shower our ceiling crashed in the sheet rock and buckets crashed through the ceiling. It coukd...
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2.3
#1117225
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