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2 comments

I took a multi pronged approach.Contacted my credit card company and issued a fraud claim.

Money was credited back, temporarily. Lodged complaint with better business bureau of south east florida (company name: Visit Us Inc.). Emailed Iberostar customer service numerous times and lodged multiple complaints, including fraud. Filled out complaint form on mexico tourism board (PROFECO).

I believe pressure from all of the above led to Iberostar refunding all money except for "incentive gifts", i.e. upgrades, etc.

This took a while and a lot of time but in the end my contract was cancelled and I got my money back.This is the best you can hope for.

Reason of review: Bad quality.

Monetary Loss: $20000.

Preferred solution: Full refund.

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Anonymous
Boston, Massachusetts, United States #1274913

I did the same thing and got a refund other than the incentives which they blatantly lie about.They entice you to the sales pitch by promising things like a free massage and when you don't play ball with them they turn very nasty, very fast.

It is unbelievable that a resort like Iberostar would allow a program within their organization to be run like this. It is fraud.

Stay far, far, away and you won't have to waste days and days fighting with them.

Iggyearl
#1274621

Congratulations!Many people want others to solve their problems.

One has to be their own advocate.

You did a great job pursuing your case.Others should follow your lead.

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